SKRT Product Warranty & Return Policy
SKRT offers a 30-day return policy and a 90-day limited warranty, providing reliable support and peace of mind for your mobility needs.
30-Day Return Policy
You may request a return or exchange within 30 days of delivery. Returned products must be in their original condition and include all original packaging, accessories, and included items.
90-Day Limited Warranty
For 90 days from the date of delivery, SKRT provides a limited warranty covering manufacturing defects in product components. If a defect is confirmed to be covered under this warranty, we will provide free repair or replacement of the defective component, as applicable.
SKRT Product Return & Exchange Policy
Quality Issues:
If your product arrives damaged, defective, or has another quality-related issue, please contact us as soon as possible after delivery.
- Within 30 days: If the issue is confirmed to be quality-related, you may request a return or exchange, and the related costs will be covered by us.
- After 30 days but within the 90-day warranty period: If the issue is confirmed to be a manufacturing defect in a product component, we will provide free repair or replacement of the defective component in accordance with our warranty policy.
Non-Quality-Related Returns:
If you wish to return a product for personal reasons, such as concerns about the product's size or weight, a change of mind, or no longer needing the product, the return will be considered a non-quality-related return. Customers are responsible for the return shipping costs.
Return requests must be submitted within 30 days of delivery. Please note that return shipping costs are calculated based on the product's weight and dimensions, as well as the distance between the return address and the designated warehouse.
Incorrect Item Received:
If you receive an item that does not match the product you ordered, please contact us as soon as possible. Once confirmed, we will arrange a replacement or reshipment, and the related costs will be covered by us.
Separately Purchased Parts:
Separately purchased parts are covered by a 30-day quality warranty.
If a separately purchased part develops a quality issue within 30 days of delivery, and the issue is confirmed to be a product quality defect, we will provide a free replacement or return.
Issues caused by personal reasons, such as selecting the wrong part size, model, or specifications, or purchasing a part that is incompatible with your product, are not considered quality issues and are not covered by our after-sales service. Any costs associated with the return, replacement, or repurchase of such parts will be the customer's responsibility.
Please carefully confirm the part model, size, specifications, and compatibility before placing your order.
Separately purchased parts are not covered by any free warranty service after the initial 30-day period.
Return Process:
-To return an item, please e-mail our dedicated customer service team at support@skrtmobility.com. Please provide your order number, reason for return, and any relevant photos of the item.
– Our customer service team will review your request and provide further assistance. If necessary, we will send you a return label via e-mail.
Refund Process:
Once our warehouse receives and inspects the returned goods, we will process your refund as soon as possible. The refund will be returned to your original payment account within 3-5 business days. Please note that the refund arrival time depends on your payment bank.
Order Cancellation:
If your order has not yet shipped, you can cancel it and receive a full refund. Once the product has shipped, you will not be able to cancel the order and your standard return policy will apply.
Contact Us:
If you have any questions about returns and refunds or need further assistance,please contact our customer support team at support@skrtmobility.com.